Shipping and Returns
DISCOUNTED SHIPPING THROUGHOUT THE GLOBE
Thanks to the high volume of Gator Hooks we ship annually throughout the world, we have some of the lowest shipping rates in the business! We pass the savings on to you by absorbing the majority of the shipping costs.
SHIPPING TRANSIT TIMES
Before our goods are shipped they are all inspected for quality assurance to ensure they are free from defects or damages. All goods are shipped within 1-2 business days after your purchase. Delivery time frames from placement of your order are as follows:-
North America, UK, Europe, Canada - 5-10 business days
South Africa - 6-10 business days.
Please note that all transit times are calculated based on Business Days. Natural Disasters may add more days to the delivery timeframe.
SHIPPING DAMAGE & CLAIMS
- Upon delivery, inspect the box and contents for any signs of damage in front of the driver. If you find significant damage to the contents, you have the right to refuse the shipment. In this instance please write “Refused due to damage.” The shipment will be returned to us and, upon receipt of the damaged shipment, we will issue a replacement shipment.
- If the damage is minor and repairable you may choose to accept the shipment but you must write a description of the damage on the delivery receipt. In this instance, please email photos of the damage and the shipping box to email@example.com within 48 hours of accepting the delivery. Please keep the packaging and shipping box in the event we need to ship the goods back to us.
- If the driver is unwilling or unable to wait for you to inspect the shipment in their presence, please note this on the delivery receipt “Driver would not wait for the contents to be inspected, possible concealed damage.” If there is any damage to the shipping box at all, please also note this on the delivery receipt.
RETURNS AND REFUNDS
If the item is damaged or has a defect Gator Hooks will work to resolve the situation to your satisfaction. Additional information can be found on our Refund Policy page.
If you would like to exchange your Gator Hooks. We will then issue a Return Goods Authority (RGA) form to manage the process. No exchange goods will be accepted without the RGA form.
Please note we are unable to exchange Gator Hooks once they have been used.
If you need to exchange the Gator Hooks due to damage, please ensure you take photos of the Gator Hooks with and without the packaging material on it. You are responsible for the Gator Hooks until we sign off as accepting undamaged Gator Hooks. If the Gator Hooks do get damaged on the return trip your photos can be submitted to the Freight insurance company for compensation.